{"id":2899,"date":"2017-10-16T10:51:53","date_gmt":"2017-10-16T14:51:53","guid":{"rendered":"http:\/\/blog.bemob.com\/?p=2899"},"modified":"2022-01-14T09:02:43","modified_gmt":"2022-01-14T14:02:43","slug":"ways-to-obtain-bemob-support","status":"publish","type":"post","link":"https:\/\/blog.bemob.com\/es_ES\/2017\/10\/16\/ways-to-obtain-bemob-support\/","title":{"rendered":"Ways to Obtain BeMob Support"},"content":{"rendered":"<p>BeMob team is always focused on making setup process easier and provide you with the best possible support.<\/p>\n<p><!--more--><\/p>\n<h2>Live chat<\/h2>\n<p>Recently we have\u00a0introduced the live chat option in\u00a0the BeMob panel and website, so you can contact our managers and receive quick and clear answers.<\/p>\n<p>Press <strong>Support<\/strong> button to start the chat.<\/p>\n<p><a href=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12-1.gif\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2921\" src=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12-1.gif\" alt=\"Live chat\" width=\"1376\" height=\"599\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Read a<\/strong><strong>rticle<\/strong><\/h2>\n<p>For you convenience we have added the option to access our knowledge base from settings window.<\/p>\n<p>For instance, you are in the middle of setting a campaign and not sure about cost or campaign destination.<\/p>\n<p>Click <strong>Read article<\/strong> button to view a complete guide and find out more on campaign settings.<\/p>\n<p><a href=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12-2.gif\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2924\" src=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12-2.gif\" alt=\"Knowledge base \" width=\"1376\" height=\"599\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Support access to your account<\/h2>\n<p>Today we have added another option that will help to save your time considerably &#8211; temporary passwords.<\/p>\n<p>In BeMob security questions are always taken seriously &#8211; our support managers don&#8217;t have access to your account data.<\/p>\n<p>Support team is also not allowed to login with user&#8217;s account even if the login details were provided by client personally.<\/p>\n<p>But many of our clients are beginners and the setup process becomes a real challenge for them.<\/p>\n<p>From now when you face an issue with settings, you can provide a temporary password to your BeMob manager to perform setup for you.<\/p>\n<p>To do this it is required to generate temporary password:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Click <strong>Support<\/strong> tab on the panel<\/li>\n<li>Select <strong>Create temporary password\u00a0<\/strong><\/li>\n<li>Copy the password and pass it to your manager. The password is valid for 2 hours and can be used only once.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<blockquote><p><strong><span style=\"color: #ff0000;\">NOTE:<\/span>\u00a0<\/strong>Please\u00a0do not share your temporary password with anyone except BeMob Support team.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12.gif\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2901\" src=\"http:\/\/blog.bemob.com\/wp-content\/uploads\/2017\/10\/12.gif\" alt=\"Temporary password\" width=\"1376\" height=\"587\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>We believe that this procedure will help you to\u00a0save\u00a0your time and\u00a0allow to concentrate on other important and interesting activities.<\/p>\n<p>Have a great day!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BeMob team is always focused on making setup process easier and provide you with the best possible support.<\/p>\n","protected":false},"author":2,"featured_media":2930,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[258],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - 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